Privacy Policy

At Keyline Realty we understand and respect the privacy of our clients and the public. We handle personal information in a way that is fair, legal and ethical. This policy explains how we collect, use, disclose, manage, and protect your personal information.

Privacy laws in Australia are governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. As property experts in south-east Queensland, we collect and hold information that helps us find and serve property sellers, buyers, landlords and tenants.

We only gather information that is in the public domain or willingly disclosed. For marketing purposes we may collect:

  • Names
  • Gender and age
  • Contact details such as address, phone numbers, email addresses, web addresses
  • Property details and prices

Please contact us if you are receiving marketing materials from us that you do not want to receive.

Further personal or sensitive information that you disclose to us such as financial arrangements, employment, housing preferences, health issues etc. is treated with the utmost confidentiality and is used only for the primary purpose for which it was collected. If you are selling your house with us, we believe your reasons for selling should not be disclosed to anyone, especially potential buyers.

Prospective tenants or employees may be asked for credit checks, employment or other references which will be treated confidentially.

The ways we gather personal information include:

  • You make an enquiry about our services
  • You apply for a job with us
  • You visit our website or register on one of our mailing lists
  • We doorknock or call you
  • You become a client or debtor of our agency
  • You directly disclose personal information to us for a specific purpose
  • You provide personal details in compliance with Australian Money Laundering and Counter Terrorism Financing laws

We do not use personal information for purposes outside our core purpose of providing real estate services. We do not sell personal information. We will not provide personal information details to any third party other than for the purposes of providing real estate services.

Please contact us if you would like to know what information we hold about you or your property. If it is inaccurate, please tell us so we can correct it. If you ask us to delete sensitive information we hold about you, we will delete it, anonymise it or, if this is not possible (for example, because it has been stored in a backup), ensure it is securely stored and isolated from access. There will be no charge for this process.

Cookies

If you visit our website, it is possible that a small amount of data, or “cookie”, will be stored on your computer. Cookies do not contain personal information about you and do not identify you personally. However, they can be used to customise content and advertising when your computer accesses the internet. You can use your browser settings to accept, decline, or delete cookies. Our website is viewable if you disable the cookie function, although doing so may affect some advanced features.

Web Beacons

Some of our web pages may contain electronic images known as web beacons, which allow us to count users who have visited those pages and to deliver co-branded services. We may also include web beacons in promotional email messages or newsletters to count how many messages have been opened and acted upon.

Web beacons are not used to access your personal information, but they are a technique used to compile aggregated statistics about usage. Web beacons collect a limited range of information including the time and date of page view, cookie number, and description of the page on which the web beacon resides.

Australian Anti-Money Laundering & Counter Terrorism Financing (AML/CTF) Laws

From 1 July 2026, all buyers and sellers of Australian property are legally required to provide verified identification. This applies to individuals, companies and trusts, and the shareholders, directors, and beneficiaries of those entities. You may also be asked to provide information such as the purpose of your purchase and the source of funds.

To facilitate this, Keyline Realty uses Reapit Verify, an Australian-based AML service. By law, Reapit Verify stores your data for 7 years, after which it is automatically purged.