ABOUT US
WE BELIEVE REAL ESTATE CAN BE BETTER
Keyline Realty has been part of the Sunshine Coast community since 1979, helping local people buy, sell, rent and manage property.
A lot has changed in real estate during that time, and we believe there is always room for our industry to improve.
For us, good real estate is both ethical and effective. It means giving honest advice, communicating properly, doing what you say you will do and having the right people, systems and strategies in place to achieve the best possible outcome.
HOW WE WORK
We don’t believe good service and strong results should be separate things.
For our sellers, that means having a considered sales strategy, creating genuine buyer competition and negotiating carefully to achieve the highest possible price.
For our property owners, it means proactive management, regular communication, thorough inspections and looking after their property as the valuable asset it is.
For buyers and tenants, it means being treated fairly, respectfully and professionally throughout the process.
Sometimes doing the right thing takes more time or requires a difficult conversation. We would rather give honest advice and deal with something properly than take the easiest option.
ONE TEAM
Real estate works better when people work together.
At Keyline, we don’t operate as a collection of individual agents and departments. We share knowledge, buyers, experience and responsibility across our business.
Our sales team works together to create more opportunities for our sellers and buyers. Our property management team is supported across inspections, leasing, administration and accounts, so the management of an important asset doesn’t fall entirely on one person.
It also means that when someone needs help, there are other experienced people around them who understand the situation and can step in.
We believe better teamwork leads to better service, better decisions and better outcomes for our clients.
OUR VALUES
Our values reflect the standards we expect from ourselves and each other every day.
PEOPLE FIRST
Property is ultimately about people. We listen, communicate openly and take the time to understand what matters to our clients, colleagues and community.
DO WHAT YOU SAY YOU'LL DO
Trust is built by following through. If we make a commitment, we take responsibility for delivering it.
ABOVE & BEYOND
We don't want to simply meet the minimum expected of us. We look for ways to be helpful, add value and provide a level of service people remember for the right reasons.
TEAM UNITY
We share knowledge, support one another and work towards the same goal. Good outcomes are rarely the work of one person.
SOLUTIONS OVER PROBLEMS
Problems are part of real estate. When they arise, we focus on what can be done, take initiative and work towards a practical solution.
NEVER STOP IMPROVING
Being established since 1979 doesn't mean doing things the way they've always been done. We learn from our experience, review our systems, invest in our people and continually look for better ways to work.
Nearly five decades later, Keyline remains an independent, family-owned real estate agency, with the next generation of the Hicks family now working alongside a team of local salespeople, property managers and support staff.
While the business has grown and real estate has changed considerably since 1979, our connection to the local community has remained.
Being independent gives us the freedom to make decisions based on what we believe is right for our clients, our team and the local market. We aren’t part of a franchise or a large corporate network, and that’s something we’re proud of.
A LOCAL FAMILY BUSINESS
Now, four decades on, our team has helped more than 16,000 people buy and sell homes around the Sunshine Coast.
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