Nicky Ellem
LICENSED REAL ESTATE AGENT
Nicky has spent many years working in hospitality and pharmacy in customer service focused roles where she found a very natural way of interacting with people by providing exceptional service but mostly by being interested in them personally, going beyond just what was expected in her job description.
Entering another person’s home, representing them in their endeavour to achieve the best possible outcome in selling their home is something Nicky doesn’t take lightly. It excites her to be involved with making her clients’ dreams come to fruition. Nicky wants all the people that choose her to represent them as part of the Keyline Team to have a positive experience. She remembers too well the feeling of buying and selling a home personally; it can be overwhelming. Looking to buy or sell property comes with decisions that can prove challenging. She wants to be the soft landing when the going gets tough.
Having gone through an in-depth recruitment process, Nicky feels honoured to have been chosen to represent a family-owned business that prides itself on giving the best customer service possible in the endeavour of achieving great outcomes for all involved with Keyline. She lives in the community she works in, and building relationships that carry into the future is something that excites and motivates her to be the best she can be.
AWARDS:
2025 – Platinum Badge Achiever – Smartre Training Network
2024 – Gold Badge Achiever – Smartre Training Network
What is the Smart Sale and how can it benefit you?
The Smartre Sale is the best method of sale when there are multiple buyers for a property and the only effective method of sale when there is just one.
The Smartre Sale is based upon a simple premise.
What will provide a seller with the best outcome?
The best outcome being defined as
These outcomes stand in stark contrast to the vast majority of the real estate strategies, which focus on increasing the volume and ease of obtaining Vendor Paid Advertising and on creating sales at any cost.
There is little, if any, thought given to the best interests of the sellers.
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Client Testimonials
EXCELLENT Based on 408 reviews Posted on GoogleEthan HodgsonTrustindex verifies that the original source of the review is Google. Great experience from start to finish. Mark and the team had fantastic communication constantly providing updates, big and little. Mark organised multiple trades people throughout the marketing process to fix us minor repairs and gave fantastic recommendations for styling and legal support. Ontop of all this achieved a great result. Would highly recommend Mark and the team at keyline!Posted on GoogleCarita ObrienTrustindex verifies that the original source of the review is Google. Although we didn't finalise a purchase as yet, we have been dealing with Mark from keyline. He has been a fantastic help with the propertys we where looking at. He was warm and welcoming and informative. He was a really good agent. All calls returned promptly, all the digging and questions we had wher answered faster than we expected. He honestly went the length for us.Posted on GoogleAdam GearyTrustindex verifies that the original source of the review is Google. Hazel was outstanding from start to finish. Selling a house can be stressful, and Hazel was right there with us every step of the way. She was the perfect mix of professional and personable, always knowing when to call, when to text, and when to push things forward. What impressed us most was how hard she worked behind the scenes. She never let things sit idle, constantly following up, keeping everyone accountable, and making sure the process kept moving forward. Her communication was exceptional, and her dedication and determination helped us achieve exactly the result we were hoping for. We always felt supported, informed, and confident that Hazel had our best interests at heart. We couldn't be happier with the outcome and wouldn't hesitate to recommend her to anyone looking to buy or sell a home. Thank you, Hazel and thank you Keyline!Posted on GoogleFiona BlairTrustindex verifies that the original source of the review is Google. My husband and I had great service from Keyline when we purchased our new home. Mark was the seller and Zara helped make sure everything went smoothly.Posted on GoogleThe PM ThieleTrustindex verifies that the original source of the review is Google. We love KeyLine! We bought our house through them and were impressed with the straight forward way they work, the care given, and the genuine human interest in us. Keyline are a genuine local Nambour business and care about our community. They're not some big generic franchise. We love Keyline.Posted on GoogleKhurshida KhanamTrustindex verifies that the original source of the review is Google. I rented through Keyline Realty; and had a wonderful experience. A big thank you to Holly, Mark and Jackie for always being so professional, kind, and quick to help with any questions or issues I had as a tenant. They made renting stress-free and easy. Highly recommend them to anyone looking for a great property team in Nambour.Posted on Googleerin nortonTrustindex verifies that the original source of the review is Google. As first home buyers, we couldn't thank Keyline Reality enough. Mark and Zara were brilliant and helped us through every stage, answering all our questions and making our first house buying journey as stress-free as possible! I highly recommend the Keyline team 10/10 xPosted on GoogleChris de WetTrustindex verifies that the original source of the review is Google. We couldn't recommend Mark, Zara, and the team at Keyline Realty enough! They were highly professional, accurate in their market assessments, and kept us well-informed with excellent communication from appraisal, right through to settlement. We felt really looked after and that our best interests were always at heart. On top of this, they achieved an outstanding result in selling our home. Truly outstanding service!Posted on GoogleJessi WilliamsTrustindex verifies that the original source of the review is Google. Keyline were so helpful throughout our buying process. Happy to answer any questions when we may not of understood(as it was our first home🎉). We are very grateful for Mark for finding this amazing property and for Zara that helped us through any extra questions we had. Highly recommend the team at Keyline✨️Posted on GoogleAnthony WentworthTrustindex verifies that the original source of the review is Google. We had a fantastic experience working with Hazel and are so grateful for everything she did for us. From the beginning, she was warm, friendly and genuinely easy to deal with. We thought selling our home might be a stressful process, but she made us feel comfortable and supported every step of the way. She was always professional, knowledgeable and generous with her time, and no question ever felt like a hassle. Her communication was exceptional. She was always quick to respond, kept us informed throughout the process and provided honest, helpful advice whenever we needed it. Most importantly, she achieved an outcome that exceeded our expectations. We were thrilled with the result and credit a lot of that to her expertise, hard work and commitment. What stood out most was that she combined professionalism with a genuinely personal approach. We always felt like she had our best interests at heart, and that gave us a lot of confidence throughout the sale. We wouldn’t hesitate to recommend Hazel to anyone looking to sell their home. She was an absolute pleasure to work with and delivered an outstanding result for our family